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Contact us

Contact Us

C&B Custom Jigs LLC              10447 Sorrento Rd Ste 100 #117, Pensacola, FL 32507

Questions??

Frequently asked Questions

Depending on the season (February thru June are the busiest), it can take from 3 business days to up to 6-8 weeks for your order to ship.  Click here for current lead time.  Custom jigs take longer to produce than jig heads so jig heads MAY ship sooner than custom orders. Most orders are shipped via USPS Priority Mail which can add 1-3 more days (the USPS does not guarantee shipping times).  If you need a more accurate window, please fill out this form and we will get back to you as soon as possible.

If you are not 100% satisfied with the quality and workmanship of your jigs, jig heads, or fishing lures, please contact us via this contact form and we will respond as soon as we can.  Our #1 priority is customer satisfaction.

(Keep in mind, our products will break down over time as fish beat them up pretty good.)

You can update your shipping address by signing in to your account and clicking on the “addresses” tab

When your order ships, we will send an email to the address provided with your tracking number.  If for some reason you do not receive an e-mail, please fill out this form and we will respond as soon as possible.

Filling out this form is the quickest way to get customer support.  You may try to call us as well, but we may not be available to talk due to the loud machinery we work with. 

If you have already submitted your order, please use this contact form as soon as possible to let us know of the mistake.  Please include a phone number as well so we can contact you directly to obtain the new shipping address.

We will ship to just about anywhere in the world.  Due to the weight of our products, international shipping can become very expensive and USPS Priority Mail Flat Rate is recommended.  Even then, there are weight limits on each type of box.   

Most orders will ship in a single package.  If your order is large and requires multiple packages, you will receive all tracking numbers via the e-mail address you provide.

Still need help?

Get in touch with us

Customer feedback is the lifeblood of our business. Tell us what’s on your mind, good or bad. Even if you have a suggestion for new jigs, jig heads, or fishing lures, we would love to hear about it. We respond to all customer feedback and look forward to hearing from you!

Hurricane
Sally

Update

On September 16, 2020 in the early morning, Hurricane Sally made landfall in Gulf Shores Alabama.  C&B Custom Jigs is located in Pensacola Florida, and was in the eyewall of the Hurricane.  Currently we can still receive new orders, but, due to loss of power, internet, and spotty cell service, we are unable to complete any orders until our services are restored.  All orders will be completed in the order they were received after once we open back up.  As of Friday, 9-18-2020, we currently have 25 pending orders and look to be at least 3-4 weeks out on processing any new orders.  Thank you for your patience and understanding during this time.

Chuck Stecz
Owner
C&B Custom Jigs LLC

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