C&B Custom Jigs LLC                                             Pensacola  Florida
Frequently asked Questions
Unfortunately, due to the unprecedented amount of robo calls and solicitors, we have made the difficult decision to eliminate our phone number from our website. Rest assured that we will answer you inquiry in a timely manner (within hours) of your submission of this contact form.
Depending on the season (February thru June are the busiest), it can take from 7 business days to up to 10-12 weeks for your order to ship. Click here for current lead time. Custom jigs take longer to produce than jig heads so jig heads MAY ship sooner than custom orders. Most orders are shipped via USPS Priority Mail which can add 1-3 more days (the USPS does not guarantee shipping times). If you need a more accurate window, please fill out this form and we will get back to you as soon as possible.
If you are not 100% satisfied with the quality and workmanship of your jigs, jig heads, or fishing lures, please contact us via this contact form and we will respond as soon as we can. Our #1 priority is customer satisfaction.
You can update your shipping address by signing in to your account and clicking on the “addresses” tab
When your order ships, we will send an email to the address provided with your tracking number. If for some reason you do not receive an e-mail, please fill out this form and we will respond as soon as possible.
Filling out this form is the quickest way to get customer support. You may try to call us as well, but we may not be available to talk due to the loud machinery we work with.
If you have already submitted your order, please use this contact form as soon as possible to let us know of the mistake. Please include a phone number as well so we can contact you directly to obtain the new shipping address.
We will ship to just about anywhere in the world. Due to the weight of our products, international shipping can become very expensive and USPS Priority Mail Flat Rate is recommended. Even then, there are weight limits on each type of box.
Most orders will ship in a single package. If your order is large and requires multiple packages, you will receive all tracking numbers via the e-mail address you provide.
Still need help?
Get in touch with us
Customer feedback is the lifeblood of our business. Tell us what’s on your mind, good or bad. Even if you have a suggestion for new jigs, jig heads, or fishing lures, we would love to hear about it. We respond to all customer feedback and look forward to hearing from you!